Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at golottloshoppingcenter@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at golottloshoppingcenter@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at golottloshoppingcenter@gmail.com.

🔄 Return & Refund Policy

Hum apne customers ki satisfaction ko sab se zyada importance dete hain. Agar aap ko product se mutaliq koi masla ho, to hum aap ki madad ke liye hamesha ready hain 💙

✅ Return / Exchange Conditions

  • Product delivery ke 3 din ke andar return ya exchange ke liye eligible hai

  • Product unused, unwashed aur original condition me hona chahiye

  • Original packing & tags hona zaroori hai

❌ Return / Exchange Not Applicable

  • Size issue agar size chart dekh kar order na kiya gaya ho

  • Used, washed ya damaged product

  • Sale / clearance items (agar mention ho)

🔁 Exchange Policy

  • Size ya defective item ke case me exchange available hai

  • Exchange process ke liye WhatsApp / Call par contact karein

  • Exchange delivery charges customer pay karega (agar defect nahi ho)

💸 Refund Policy

  • Cash on Delivery orders me cash refund nahi hota

  • Refund sirf store credit / replacement ki form me diya jata hai

  • Agar product damaged ya wrong item deliver hua ho to hum full responsibility lete hain

🚚 Return Shipping

  • Agar product hamari ghalti ki wajah se ho (wrong / defective item), to return charges hum pay karenge

  • Agar customer ki taraf se return ho, to courier charges customer ke zimma honge

📞 Contact Us

Return ya exchange ke liye delivery ke 48 hours ke andar hum se rabta karein:
📲 WhatsApp / Call: 03292600484